Job Title: Breastfeeding Educator (BE)
FLSA Status: Non-exempt
Reports To: Breastfeeding Educator Lead (BEL)
Hours: Part-time, 3-4 days per week (21-27 hours per week, including two Saturdays per month)
Pay Range: Starting at $17.31 per hour
Please submit your cover letter and resume to jobs@milkworks.org in order to be considered for this position.
Job Summary: The Breastfeeding Educator (BE) plays a vital front-line role in supporting MilkWorks clients by providing compassionate, knowledgeable assistance with lactation services, breast pump education, and mission-aligned retail support. This position is responsible for guiding clients through intake, documentation, and insurance verification processes, as well as educating families on breastfeeding tools and resources. The BE contributes to a welcoming and inclusive environment while maintaining strong attention to detail, excellent communication skills, and a collaborative approach to team-based care.
Essential Duties and Responsibilities
- Greet and check in clients arriving for lactation consultations, breast pumps, and drop-in weight checks.
- Triage patient phone calls and schedule appointments in accordance with MilkWorks scheduling guidance.
- Collect and enter accurate patient demographic and insurance information into the PM/EHR system.
- Guide clients through intake forms and confirm all required paperwork is complete for billing and reimbursement.
- Verify insurance details and prescriptions are valid and follow up with clients on any missing or incomplete information.
- Collect payments for services, co-pays, and retail purchases as needed.
- Educate and support parents on the use of breast pumps, breastfeeding supplies, and nursing bra fittings.
- Provide general breastfeeding information using MilkWorks protocols and approved educational materials.
- Facilitate MilkWorks classes and support groups including class instruction, recording attendance, and distributing class surveys.
- Represent MilkWorks at vendor booths and other community outreach events.
- Receive, tag, and stock retail items; report inventory discrepancies as needed.
- Complete daily pump inventory checks, participate in monthly cycle counts, and assist with biannual full inventory audits.
- Assist clients with securing pump and scale rentals, including providing usage instructions, collecting required documentation, and obtaining payment information for both private pay and insurance-covered rentals.
- Maintain a clean and organized retail space, consultation rooms, community rooms, and shared staff areas; restock supplies and handouts regularly. Make copies of handouts and restock in consultation rooms as needed.
- Respond to voicemails, phone, and internal emails promptly and professionally.
- Demonstrate reliable attendance, professionalism, and a collaborative approach to team responsibilities
- Other duties as assigned.
General Responsibilities
- Demonstrate a customer service–oriented, collaborative, and professional approach in all interactions.
- Maintain effective communication and respectful working relationships with patients, staff, and external partners.
- Follow safety protocols and use office equipment appropriately.
- Maintain strict confidentiality in all interactions and handling of patient information, in accordance with HIPAA and organizational policies.
- Maintain reliable and predictable attendance at the assigned work location.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- High school diploma or equivalent required
- Basic CPR certification required
- Experience with EHR systems (AdvancedMD preferred), Microsoft Office 365, and point-of-sale (POS) systems
Skills & Abilities
- Strong interpersonal and relationship-building skills, including demonstrated ability to collaborate effectively with providers and colleagues
- Excellent attention to detail, multitasking ability, and flexibility in a fast-paced, evolving environment
- Proficiency with computer systems and software, scanning, faxing, and email communication
- Comfortable working both independently and as part of a team
Additional Requirements
- Must be able to read, understand, and communicate information clearly in both written and verbal formats.
- Basic math skills required (e.g., addition, subtraction, fractions, decimals).
- Must be able to follow written and verbal instructions and exercise sound judgment in routine situations.
- Must be able to lift and carry up to 35 lbs and perform tasks requiring standing, walking, reaching, and occasional bending or kneeling.
- Regular use of hands for typing and client interaction; must be able to see and hear clearly.
- Work environment includes moderate noise and occasional moderate stress.
- Valid driver’s license and auto insurance required for minimal local travel.
Benefits
- Paid Time Off
- Paid Holidays
- Life and AD&D Insurance
- Dental and Vision Insurance
- Short-Term Disability Insurance
- Retirement Plan
- Continuing Education Stipend
- Employee Assistance Program
- Baby at Work Policy
- Retail Discount
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Must be authorized to work in the United States and pass a background check.
