Job Title: Breastfeeding Educator
FLSA Status: Non-Exempt
Reports To: Breastfeeding Educator Team Lead
Hours: 36-40 hours, including two Saturdays per month
Pay Rate: $17.31/hour
About Us
Our mission is to create a healthier community by empowering families to reach their breastfeeding goals. Research shows families who receive lactation support and education are more likely to reach their breastfeeding goals. This is why we exist. For over 20 years, we have been an expert resource for breastfeeding support by providing community outreach and education, lactation consultations, support groups, breast pumps, and breastfeeding supplies in Nebraska and surrounding areas.
MilkWorks was founded in 2001 by a group of mothers, who wanted all families to have access to comprehensive, evidence based breastfeeding support. We pride ourselves on knowledgeable, compassionate staff who develop trusting relationships with families.
Job Summary
The Breastfeeding Educators (BEs) at MilkWorks will greet clients & customers, schedule consultation appointments, collect insurance information (where applicable), help parents with drop in weight checks, provide general breastfeeding information, provide education on breast pumps/breastfeeding supplies, and support mission related retail.
Essential Duties & Requirements
- Maintain a basic working knowledge of human lactation and breastfeeding and nutritional needs of infants and nursing women.
- Approach and assist clients in a comfortable, compassionate and friendly manner.
- Schedule appointments and check in clients for lactation consultations.
- Assist parents with drop in weight checks.
- Support and educate mothers on the use of their personal use pump, breastfeeding supplies and how to fit a nursing bra.
- Be familiar with and provide general breastfeeding information utilizing MilkWorks protocols, Breastfeeding Information Center (BIC) handouts, and LC handouts.
- Process insurance breast pump transactions and assist patients with insurance forms; ensure the forms are completed correctly and entirely for insurance reimbursement.
- Collect insurance information including insurance cards and pump prescriptions.
- Enter patient demographic information and insurance information into MilkWorks PM/EHR software.
- Verify patient insurance eligibility and benefits prior to appointments.
- Follow up with patients to resolve issues with insurance eligibility and verification.
- Collect payments as necessary for services provided, co-pays, and retail transactions.
- Facilitate MilkWorks classes and support groups including class instruction, checking class roster, and distributing class surveys.
- Unbox, count, and tag retail items in a timely manner when new orders are received. Report any discrepancies to the appropriate retail staff.
- Complete daily pump inventory checks and assist in bi-annual full inventory counts, as needed.
- Clean and restock consultation rooms between appointments.
- Clean retail space, community access areas, and staff common areas and ensure that trash and recycling is taken out daily.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent
- Exceptional interpersonal skills
- Must be detail oriented, conscientious, and able to follow through
- Demonstrated strength in working with computer software, e.g., MS Office Suite, PowerPoint, scan, fax and email
- Must be well organized and possess excellent communication skills
- Must be able to adjust tasks in accordance with changing deadlines, emergency calls and priorities
- Must be authorized to work in the United States and pass a background check
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
