Job Title: Lactation Consultant (IBCLC)
FLSA Status: Non-exempt
Reports To: Lactation Consultant Lead (LCL)
Hours: Full-time, 36-40 hours per week, including one Saturday per month
Pay Range: $25.57 - $30.79 per hour
Please submit your cover letter and resume to jobs@milkworks.org in order to be considered for this position.
JOB SUMMARY: The International Board-Certified Lactation Consultant (IBCLC) at MilkWorks provides lactation management and education to parents and healthcare professionals. Each IBCLC conducts breastfeeding assessments, counsels patients, and provides solutions for breastfeeding challenges such as insufficient weight gain, latch difficulties, poor milk transfer, low milk supply, sore nipples, plugged ducts, and mastitis. The IBCLC provides up-to-date information on breastfeeding and performs related duties as required.
Essential Duties and Responsibilities include the following as well as other duties and responsibilities that may be assigned:
• Maintain a working knowledge of human lactation, breastfeeding, and nutritional needs of infants and nursing women.
• Assess and address common breastfeeding challenges, including medical and physical conditions that may impact breastfeeding, using best-practice protocols.
• Apply effective counseling techniques and educational methods tailored to individual patient needs.
• Support parents in their feeding journey, establishing rapport with patients from diverse cultural and socioeconomic backgrounds.
• Develop personalized feeding plans and follow-up assessments, including monitoring infant weight and health.
• Ensure timely and accurate documentation of assessments, case progress, and client visits in the electronic medical record (EMR) in compliance with HIPAA standards, maintaining strict confidentiality.
• Make referrals to other healthcare professionals as needed.
• Educate patients on the proper use of their personal-use breast pumps.
• Maintain knowledge of and utilize the MilkWorks Breastfeeding Information Center (BIC) and LC handouts.
• Work directly with the LCL to implement policies and procedures that support breastfeeding.
• Stay informed about available community resources to support nursing parents.
• Complete continuing education as necessary to maintain IBCLC certification and any additional required licenses.
• Help maintain a clean and organized consultation space, including restocking supplies and ensuring the availability of handouts.
• Respond to voicemails, phone, and internal emails promptly, typically within one business day.
• Perform other duties as assigned.
General Responsibilities:
• Deliver all services in a customer-focused, team-oriented manner.
• Maintain effective communication and professional relationships with patients, clinical staff, co-workers, contractors, and external organizations.
• Use office equipment and materials safely and appropriately while following established safety procedures.
• Conduct oneself in a manner that reflects the company’s core values, encouraging others to do the same.
• Maintain strict patient confidentiality and adhere to HIPAA guidelines.
• Work from the assigned location with consistent and reliable attendance.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
• IBCLC Certification required.
• Basic CPR certification required.
• Strong understanding of the healthcare industry, legal and regulatory requirements.
• Proven ability to establish and maintain professional provider relationships.
• Ability to multitask, maintain attention to detail, and adapt in a fast-paced environment.
• Proficiency in computer software, including electronic medical record (EMR) software, Microsoft Office 365, and email communication.
Additional Requirements
- Must be able to read, understand, and communicate information clearly in both written and verbal formats.
- Basic math skills required (e.g., addition, subtraction, fractions, decimals).
- Must be able to follow written and verbal instructions and exercise sound judgment in routine situations.
- Must be able to lift and carry up to 35 lbs and perform tasks requiring standing, walking, reaching, and occasional bending or kneeling.
- Regular use of hands for typing and client interaction; must be able to see and hear clearly.
- Work environment includes moderate noise and occasional moderate stress.
Benefits
- Paid Time Off
- Paid Holidays
- Life and AD&D Insurance
- Dental and Vision Insurance
- Short-Term Disability Insurance
- Retirement Plan
- Continuing Education Stipend
- Employee Assistance Program
- Baby at Work Policy
- Retail Discount
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Must be authorized to work in the United States and pass a background check.
